AI Email Reply Generator
Draft high-quality email replies in Salesforce in seconds, in the tone you choose.
AI Email Reply Generator is a 100% native Salesforce Lightning app. It reads the email thread on a record, generates a reply draft with the AI provider of your choice, and lets your team review, edit and send it without leaving Lightning Experience.
The app uses a Bring Your Own Key (BYOK) model: you connect your own AI provider account, and the request goes from your Salesforce org directly to that provider. MDS LLC runs no servers and never receives your data.
Start here
| Guide | What it covers |
|---|---|
| Setup Guide | One-time admin setup — install, API key, permission sets, adding the component to your pages |
| User Guide | Day-to-day use — generating a reply, choosing a tone, editing, sending, draft history |
| FAQ | Providers, cost, what data is sent to the AI, supported editions, languages |
| Troubleshooting | Error messages and what to do about them |
New install? Work through the Setup Guide first — the app will not generate replies until an AI provider API key is configured.
At a glance
| Works on | Case, and any Lightning record page with email activity |
| AI providers | OpenAI, Anthropic, Google, xAI (your own account and key) |
| Tones | Professional, Friendly, Empathetic, Formal, Concise, or your own |
| Editions | Enterprise, Unlimited, Developer |
| Requires | Lightning Experience, and an API key from a supported AI provider |
| Email sending | Native Salesforce email — reply text is the only thing the AI provider sees |
Policies
- Privacy Policy — what data the app handles, and why MDS LLC is not a data processor
- Security Policy — development practices, vulnerability response, and breach response
Support
| omorgun@morgunsolutions.com | |
| Response target | 2 business days |
| Publisher | MDS LLC |
When you write in, it helps to include your Salesforce edition, the AI provider and model you configured, and the exact error text. Troubleshooting lists the details worth gathering first.